Many years ago, before I began working in my current industry, I was a Regional Sales Director of a chain of business to consumer stores. Each evening, the Sales Managers called me with their daily sales numbers. After a few months of these exchanges, I began to notice a trend. Many calls were beginning with a heavy *sigh* followed by all of the reasons they had a less than stellar day. When this happens ten times each and every day, it begins to wear on the psyche of a perso